SendWave Privacy Policy
1. Introduction
At SendWave, we prioritize the privacy and security of our users. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our platform. By using SendWave, you agree to the terms outlined in this policy.
2. Information We Collect
We collect information to provide, improve, and secure our services. This includes:
2.1. Information You Provide
- Account Information: Name, email address, phone number, business details, and payment information.
- User Content: Emails, contact lists, and other data uploaded to the platform.
- Communications: Any correspondence between you and SendWave (support requests, inquiries, feedback).
2.2. Information We Collect Automatically
- Log Data: IP addresses, browser type, operating system, and device information.
- Usage Data: Features accessed, pages visited, timestamps, and interaction history.
- Cookies & Tracking: We use cookies and similar technologies to track session data and enhance user experience.
2.3. Information from Third Parties
- Payment Processors: We receive confirmation of transactions but do not store sensitive financial details.
- Integration Partners: If you link external accounts (e.g., CRM, analytics), we may receive relevant usage data.
3. How We Use Your Information
We use collected data to:
- Provide and improve our email marketing services.
- Process transactions and billing.
- Monitor and prevent fraud, abuse, and security threats.
- Comply with legal and regulatory requirements.
- Communicate updates, promotions, and support responses.
- Analyze usage trends to enhance user experience.
4. Data Sharing & Third-Party Services
We do not sell your personal data. However, we may share your information with:
- Service Providers: Cloud hosting, email delivery, customer support, and analytics platforms.
- Legal Authorities: If required by law, subpoena, or legal obligation.
- Business Transfers: If SendWave undergoes a merger, acquisition, or asset sale, user data may be transferred.
5. Data Retention & Security
- We retain personal data only as long as necessary for service provision and compliance.
- We implement industry-standard security measures, including encryption and access controls.
- Users may request data deletion at any time, subject to legal retention requirements.
6. Your Rights & Choices
Depending on your jurisdiction, you may have rights under GDPR, CCPA, and other privacy laws, including:
- Access & Correction: Request access to personal data and correct inaccuracies.
- Data Portability: Obtain a copy of your data in a structured format.
- Opt-Out & Deletion: Request deletion of your account and associated data.
- Restrict Processing: Limit how we use your information in certain circumstances.
- Withdraw Consent: Opt-out of marketing emails and data collection where applicable.
To exercise these rights, contact: privacy@sendwave.email
7. International Data Transfers
SendWave operates globally, and user data may be stored or processed in different jurisdictions. We comply with GDPR, Standard Contractual Clauses (SCCs), and Privacy Shield principles where applicable to protect cross-border data transfers.
8. Cookies & Tracking Technologies
We use cookies to:
- Authenticate users and maintain secure sessions.
- Analyze traffic patterns and improve platform functionality.
- Personalize content and advertising.
Users can manage cookie preferences via browser settings or opt out where required by law.
9. Children's Privacy
SendWave does not knowingly collect or process personal data from children under the age of 16. If we become aware of such data, we will take steps to delete it immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Users will be notified of significant changes via email or in-platform notifications. Continued use of SendWave constitutes acceptance of any updated policies.
11. Contact Information
For privacy-related inquiries, data requests, or complaints, contact our Data Protection Officer at:
Effective Date: 9 October 2018
